Fix payment issues, such as declined or incomplete transactions

If you accept problems paying for Google products, you might need to fix a trouble with your payments contour.

Observe the issue yous're experiencing below:

"Your transaction cannot be completed"

A variety of different situations may trigger this message. Try these suggestions to resolve the issue:

  • If this message is followed by instructions for submitting boosted data to us, delight do then. The other steps listed are unlikely to resolve this upshot.
  • Check whether the billing accost for your payment method (such as a credit menu) matches the address recorded in your Google payments center settings. If they don't match, update your address in your Google payments middle, and try the transaction over again.
  • Try using a Google Play gift card to consummate the transaction.
  • Try using the best interface for your computing device:
    • If yous're using a desktop figurer, endeavour the transaction using the Google product's website.
    • If you're using a mobile device, try using the product's mobile app (if an app is available).
  • If you're using guest checkout when the mistake occurred:
    • Effort signing in to an existing Google account and placing the order over again.
    • Endeavour creating a new Google account if you lot don't already take 1 and visiting the Google Store to attempt the transaction over again.

"Unable to complete transaction: Expired menu"

Check to see if your payment method is up to date. If information technology isn't, update it in the Payments center.

"Unable to complete transaction. Delight use some other grade of payment."

Annotation: These steps also apply if you lot run across the error message "Your payment didn't go through. Please endeavour a unlike payment method or try again later."

Try the following:

  1. Check to come across if your payment method is up to date. If it isn't, update it in the Payments heart, then try your purchase again.
  2. Make sure you have enough coin in your account for the purchase.
  3. If you're still having problems, contact your bank to see if there's a problem with your account.
  4. Try making the buy again with a different payment method.

"Your payment was declined due to an issue with your account"

If you come across this message, it might exist considering:

  • We saw a suspicious transaction on your payments profile.
  • Nosotros need a little more data to protect your business relationship confronting fraud.
  • We need a little more information to comply with Eu law (European customers only).

To fix the issue, effort the following:

  1. Become to the Payments center.
  2. Take activeness on any errors or requests in the payments middle.
    1. You might need to verify your identity before yous can buy anything through your Google Business relationship.
  3. Make certain your name, address, and payment data are up to date.

"Unable to process payment: Low card balance"

Yous might not have plenty funds in your business relationship to make the payment. Check your business relationship residue or contact your bank.

Ineligible or unavailable credit or debit card

Card is grayed out & says "verify on pay.google.com"

Your carte du jour was reported every bit stolen. Y'all must verify the carte du jour before y'all can employ it again:

  1. Become to pay.google.com and sign in to your account.
    1. If yous have multiple accounts, sign in to the account with the grayed-out card.
  2. Click Payment methods.
  3. Side by side to the bill of fare that says "Verification needed," click Verifyand thenCharge bill of fare.
  4. Inside 2 days, you'll find a temporary charge on your menu argument along with an viii-digit code.
  5. To consummate verification, go to pay.google.com and enter the 8-digit code.

If y'all attempt to verify the payment method again:

  1. Confirm which card yous want to verify.
  2. Check how long ago you tried to verify your card.
    • If less than ii days: Wait upwardly to 2 days.
    • If more than 2 days: Check your carte du jour statement. Y'all should find a temporary charge from Google called "GOOGLE Examination," with an 8-digit code.

Card is grayed out & says "carte du jour is ineligible"

You can't utilize this menu for this purchase. Try to brand the purchase again with a different card.

If the menu y'all desire to employ isn't listed, follow the on-screen instructions to add a new carte du jour.

Closed payments contour

Learn more nearly what to practice if you temporarily or permanently airtight your payments profile.

If you're still having trouble, contact support.

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